Patient Service Awards 2020

Patient Service Awards 2020

Total Denture Care awarded for a second year in a row for excellence in patient service by

Total Denture Care in Attadale, Perth, has been happily and successfully treating denture and mouth guard patients for many years now with accountability, care and compassion, honesty, quality and respect still at the heart of what they do. They have been recognised with the WhatClinic Patient Service Award 2020 for a consecutive year, an annual award based on patient service excellence ratings from the worldwide healthcare search engine WhatClinic.

WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2020, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.

Total Denture Care was only one of a few hundreds of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2020, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents the long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.

Our Practice Manager, Ileana, today said “We are so humbled to have received this award again and are so thankful for all the wonderful patients who continuously recommend our clinic to others – that really means the world to us at Total Denture Care. It’s important to us that people always come first and hopefully this shines through in everything we do. We’ve always felt when someone comes into our clinic, it is important we treat them like members of our family so they leave with a happy experience and happier smile.

We are also very lucky to have an incredibly talented team working together for the best interests of each and every patient – this is led by our Dental Prosthetist, Steven Anthony, who is highly respected in the industry not only for his exceptional technical skills and perfectionism in all his work but for his approachable, gentle and warm nature too. We always strive for the people of Perth to see a difference in our clinic from the moment they call us or walk in the door”.

David Roe, WhatClinic’s CEO, congratulated Total Denture Care and said “The Patient Service Awards have now run for 11 years. For 2020, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.

Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”

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