Total Denture Care www.totaldenturecare.com.au has been recognised with WhatClinic Patient Service Award 2019, an annual award based on patient service excellence ratings from healthcare search engine WhatClinic.
WhatClinic analysed 12 months of data from users of its website including patient review scores, feedback data and communication rates of listed clinics. In 2019, over 5 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
Total Denture Care was only one of a small number of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2019, the clinic must have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents a long term dedication of our team and focus on creating positive patient experiences throughout their treatment journey.
Total Denture Care’s Head Dental Prosthetist and Owner, Steven Anthony, today said “At the heart of our clinic is our patients – being treated with compassion, care, honesty and respect is just as important to us as the quality of our products. As a dental professional, I am so blessed to meet so many different people from different walks of life that place their trust in me to make them smile”.
David Roe, WhatClinic’s CEO, congratulated Total Denture Care and said “The “Patient Service Awards have now run for 10 years. For 2019, we have taken into account tens of thousands of data, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.
Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”
At Total Denture Care, we thank our patients for their ongoing recommendations, reviews and support in helping our Perth denture clinic grow, one smile at a time.